Returns & Exchanges

Zoluxe Refund and Exchange Policy

At Zoluxe, your satisfaction is our priority. While we strive to ensure you are happy with your purchase, we do not offer refunds. Instead, we provide exchanges for products that meet our return criteria. Please carefully read the following policy guidelines:

1. Exchange Eligibility

   • We only accept unopened and unused products for exchange. A customer can return the parcel without opening if the box is already damaged and customer is under the suspicion of broken product as maybe damage of box happened due to shipping abuse.
   • Products must be returned in their original condition and packaging subjected to approval after checking of videos provided by the customer.
   • Personal damages such as dropping, spilling, or misuse of items are not covered under our exchange policy.

2. Defective or Faulty Products

   • For products that are defective or faulty, please contact us at support@zoluxe.in within 24 hours of receiving your order. Provide photos or videos of the issue. Upon confirmation, we will arrange an exchange.

3. Exchange Process

   • Contact us at support@zoluxe.in before sending in a return to ensure proper tracking.
   • Provide your order number (starting with #zol), reason for return, choice of exchange or store credit, and your full name and email ID used at the time of the order.
   • We cannot be responsible for returns lost in transit that have not been communicated to us prior to sending.

4. Return Shipment

   • It is essential to ensure the product is securely packaged to prevent any damage during return transit.
   • We do not accept liability for products lost or damaged during return shipping.

5. Processing Time

   • Once your return is delivered to our returns center, it can take up to 14 business days for it to be processed and for your exchange to be issued.

6. Non-Refundable Conditions

   • We do not issue refunds or entertain a without product opening video in case of broken or damage product . Exchanges or store credits are the only options available.
   • Invalid reasons for return include buyer's remorse or finding a cheaper price elsewhere.

7. Cancellation Policy

   • Prepaid orders can be cancelled before they are processed or shipped, subject to a 20% cancellation fee to cover restocking fees and charges assessed by credit card companies and Payment gateway.
   • Once an order is processed or shipped, it cannot be cancelled.

8. Late or Missing Refunds

   • If you are expecting a refund (only applicable if an exception has been made), and haven’t received it, please check your bank account and contact your credit card company or bank as there may be processing delays.
   • If you have followed these steps and still have not received your refund, please contact us at support@zoluxe.in.

We reserve the right to limit exchanges in all instances and monitor return activity for abuse.

For further assistance or inquiries, please contact us at support@zoluxe.in.

We appreciate your understanding and cooperation.